FAQ

How to play

Question :

Can I play by mobile?

Answer :

Our games are compatible with all mobile devices including smartphones.

You can enjoy games via the same casino account on your PC and mobile device( (iOS, Android).

Question :

I forgot my PASSWORD.

Answer :

You can reset password easily by clicking the "Forgot your password" on the login page to get reset link.

In addition, our customer support is available 24/7, please feel free to contact us anytime.

Question :

I forgot my USER ID (Username).

Answer :

You can inquire from registration email address or attach your identification documents image files, our 24/7 customer support will respond immediately.

Question :

Please tell me the customer support service time.

Answer :

The Japanese customer support is available 24/7.

Please feel free to contact us anytime via online chat or email.

Question :

Can I change the currency type of my casino account?

Answer :

You need to choose account currency type when registering. After registration, you will not be able to change the currency of your casino account.

Payment

Question :

What kind of deposit method are there?

Answer :

For USD account, you can choose deposit from Bitcoin, JBANQ, Webanq, Credit Card (Buying JBANQ Prepaid Card vis Master Card), NETELLER, etc.

Question :

Is identification document necessary while withdrawal?

Answer :

In the case of the first withdrawal or deposit by credit card, you need to send us the identification documents image files.

We will contact you by email when it is necessary in other certain situations.

Question :

How long does it take to process my withdrawal application?

Answer :

Regardless of weekends and holidays, your withdrawal application will be processed within 24 hours.

Bonus・Promotion

Question :

What kind of bonus do you have?

Answer :

First deposit bonus, special offer of all game/slot bonus limited to mail recipients, ect.

We offer a variety of bonuses, including cashback which automatically given every month.

Please contact customer support for gaining bonus manually before starting to play.

Question :

What kind of conditions or wagering requirements will occur if I gain bonus?

Answer :

It depends on what kind of bonus received, so please check our promotion page or contact customer support.

Question :

What is BB COMP?

Answer :

BB comps will be accumulated automatically when you play BB SLOTS or AV SLOTS. You can convert "BB Comp" to cash from the pull menu.

Question :

What is account level?

Answer :

The more you play in our casino, the higher account level will be. Please contact us to gain special bonus when your account level has been upgraded.

About games

Question :

I can not play sports betting from my iPhone or iPad.

Answer :

Please turn off the following 3 functions from "Settings" → "Safari" → "Privacy and Security" then you can bet normally.

・Prevent Cross-Site Tracking

・Block All Cookies

・Ask Websites Not to Track Me

※ When you are not playing at SPORTS, please restore your mobile to the original settings.

Question :

Interruptions occurred while playing games.

Answer :

Unexpectable interruption may occur during your play for some reasons.

You can confirm game history after reconnecting to the game.

Question :

How can I check my game history or game results?

Answer :

If you want to check game history or results, you need to enter the game first.

You can find and click the "game history" button to confirm game history by yourself.

For further information, please contact the 24/7 Japanes customer support.

Question :

What is OPPOSITE BETS?

Answer :

OPPOSITE BETS means to bet simultaneously on opposite places like roulette red and black or Baccarat banker and players,

a betting method to bet on almost all the results and to minimize risk as much as possible.

In any case, please be aware that such bets are considered fraud, the bonus and winnings, as well as the converted comp points, will be forfeited from your casino account balance.